Terms and conditions

Print terms and conditions

1. General

Only our terms and conditions for sale and delivery apply to all business transactions even if other conditions are mentioned on order forms etc.. Possible changes, particularly agreements or promises made by employees must be in writing . Our offers are always subject to alteration unless otherwise agreed upon in writing.
Illustrations, drawings, measures, weights and hues which are included in price lists and other printing material are subject to deviations and therefore not binding.
 

2. Orders

Orders are not validated until our written confirmation. If our written confirmation should differ from the order in any way, we are to be informed immediately. Otherwise the delivery is carried out according to our information. If we find out after signing the contract that the customer is in an unfavourable financial situation, we are entitled to ask for cash in advance or a security or withdraw from the contract or require compensation because of non-payment.
 

3. Prices

Prices are, provided nothing else is agreed upon, ex works. Orders for which prices aren't agreed upon are calculated at reasonable current(daily) prices. The prices only apply to the place of usage indicated in the offer. Delivery is always carried out on invoice and at the risk of the customer.
 

4. Surcharge for small quantity orders

There is a surcharge of 7,50 Euro for small orders with a net product value of up to 30,00 Euro.
 

5. Delivery

We reserve the right to decide on the delivery time for every order or parts of it. The time of delivery starts the day of our order confirmation, however, not before complete clarification of all details. Our statements on delivery times are only approximate and apply only for immediate orders. A prerequisite for keeping the delivery time is the fulfilment of the payment conditions agreed on. The agreement is kept, when the product leaves our works or with the message of dispatch readiness even when through no fault of our own the dispatch of the product is impossible, due to traffic hold-ups or similar obstacles. The delivery period agreed on is prolonged- regardless of our rights resulting from the delay of the buyer- for the amount of time the buyer is delayed in keeping his agreements concerning this order or others. The buyer is not allowed to reject partial deliveries. Entitlements to damage compensation or penalty for breach of contract because of non-payment or delayed delivery are impossible. The rights from § 326 BGB cannot be asserted.

Customer complaints about defects and complaints with regard to quantity, number of pieces or quality of the product also with regard to so-called hidden defects have to be in writing notwithstanding a legal duty to report early-immediately after finding out, or at the latest within 10 days after receiving the product, otherwise they cannot be asserted.
Excluded, of course, are complaints about defects or other complaints which occur, after accepting the delivery, later without expressing at the same time any kind of complaints in writing. If the complaints are founded and brought forward in the proper way, we decide after the products are returned to us whether to take back the unsuitable pieces at the calculated price or exchange them. A liability for resultant damages or other claims of every kind regarding our delivered products cannot be asserted by the customer.
We are not liable for products which are special models manufactured according to a customers request that do not agree with the customers wishes after delivery or are not suitable for the customers purpose. The product will not be taken back. Also, we cannot be made liable, if the exact operating conditions were not stated at the time the order was placed and it is discovered afterwards that the product is not suitable. The product will not be taken back in that case either. For all models differing from the norm we are entitled to carry out (as mentioned in the order)an increase or decrease of up to 10% of the delivery. Requested samples can be delivered at charge.
 

6. Payment

Invoices are payable either net-without discount- within 30 days as of date of invoice, or within 10 days with 2% cash discount. The customer isn't authorized to hold back or to reckon up payments. No cash discount is granted when handing in promissory notes. The arising banking and discount expenses are paid in full by the person initiating the transaction. The invoices have to be paid even if the customer does not have the product yet and independent of the customers right to complaint. In case of default, 1% interest can be charged using Federal Bank discount. To unknown customers delivery is made only against cash on delivery or if the invoice amount is paid in advance. When using promissory notes, cheques etc. payment is considered done at the time of encashment. When payment is made with promissory notes we reserve the right to hand them back before they are due and require cash payment, if special circumstances warrant it, regardless of partial settlement and the possibility of passing them on to a third party.
 

7. Reservation provision regarding title(ownership)

The delivery of the product is carried out with reservation of ownership in accordance with the UN-Purchase right with the following additions. The delivered objects remain our property until complete payment is made of all bills- including all future claims on the customer- arising from doing business with us. An acquisition of ownership, on the part of the customer, of these objects with reservations in the case of processing or intermixing or connection with other things or other objects with reservation to a new object is impossible. Possible processing, connection or intermixing is done by the customer without any obligation on our part. In case of processing, connection or intermixing- by the customer -with other objects not belonging to us, we will have co-ownership of the new object in proportion to the value of the proportionate parts without the processing costs of the customer. Otherwise, the same conditions apply to the new object-arising from the processing- as to objects with reservation. The new object is regarded as an object with reservation according to these conditions. The claim of the customer resulting from the resale of the object with reservation goes to us right away regardless whether the objects of reservation are resold to one or more buyers without processing or thereafter.
The customer is entitled and authorized to the resale and to the further disposal of the object with reservation only with the stipulation that the asked purchase price from the resale pass over to us in accordance with the above clause in this section. The customer isn't authorized to any other kind of disposal; he may not transfer ownership as a deposit or pawn the delivered object. Exceptions require our expressed, written consent. The customer has to inform us immediately in case of distraint or confiscation by third parties. The assertion of the property reservation as well as the distraint of the object with reservation through us is not considered as a withdrawal from the contract.
If the value of the securities available to us exceed the value of all our demands resulting from our business connection with the customer by more than 20%, then we are obliged, if the customer requests it, to release securities- that we choose.
No reckoning up and withholding payment: the customer can neither reckon up, nor change, decrease or assert rights to withhold payments owed to us. Possible counter-claims cannot be followed up with a cross action but only in a special lawsuit.
 

8. Final clause

All disputes, which refer from the present Treaty devoted or on its injury, dissolution or nullity, decided according to in accordance with the arbitration and conciliation order of the international arbitral tribunal of the chamber of economics Austria in Vienna (Viennese rules) of or several these rules appointed arbitrators finally.